Camel Creatives ("we", "us", "our") builds and operates software products including Ziada POS, Tengeneza CV, SendAfrica, CamelPay, Fupisha, Ngamia, Ngamia Music, Harusi, Ngamia Invoice, MailAfrica, and Biashara AI (collectively, the "Services"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using any Camel Creatives product, including signing in via Camel Accounts (our shared identity and single sign-on system), you agree to the collection and use of information as described in this policy.
1. Information We Collect
Account information
- Name, email address, and phone number
- Password (stored as a secure hash) or third-party sign-in identifiers
- Profile details you choose to add
Usage data
- Log data such as IP address, device/browser type, and access times
- Feature usage and interaction data within our Services
Payment & transaction data
- Mobile money transaction references and payment status
- We do not store full mobile money PINs or banking passwords
Communications
- Messages sent through support channels or in-app contact forms
- SMS/notification delivery data
2. How We Use Camel Accounts (Single Sign-On)
Camel Accounts lets you use one login across every Camel Creatives product. We share the minimum necessary account information between our own applications so you do not need to sign up separately for each one. We do not sell or share this identity data with unaffiliated third parties.
3. How We Use Your Information
- To provide, operate, and maintain our Services
- To authenticate you and keep your account secure
- To process payments and mobile money transactions
- To send service-related notifications
- To improve our products and develop new features
- To comply with legal obligations
4. Sharing of Information
We do not sell your personal data. We may share limited information with payment processors, infrastructure providers, and authorities where required by law or to protect rights, safety, or property.
5. Data Retention
We retain account and transaction data for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion at any time.
6. Data Security
We host our infrastructure on hardened, self-managed servers and apply safeguards including encryption in transit, hashed credentials, and restricted internal access. No method of transmission or storage is 100% secure.
7. Children's Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
8. Your Rights and Choices
- Access, correct, or update your account information
- Request a copy of the data we hold about you
- Request deletion of your account and associated data
- Opt out of non-essential notifications
To exercise these rights, contact us using the details below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a new last-updated date.
Camel Creatives · Dar es Salaam, Tanzania
Email: itslugenge96@gmail.com
Website: camelcreatives.com